Frequently Asked Questions

Omnia Direct offers convenient and competitive banking services – anytime, anywhere. Here are the answers to some of the frequently asked questions we receive.

What is Omnia Direct?

Omnia Direct provides convenient, market-leading solutions, anytime, anywhere.

Omnia Direct was launched in 2015 by WFCU Credit Union, a financial services leader headquartered in Windsor-Essex and the sixth largest credit union in Ontario with roots going back 80+ years. Omnia Direct allows WFCU Credit Union to extend its industry-leading financial products and services to members across Ontario.

Is my money safe with Omnia Direct?

Funds deposited through Omnia Direct are insured by the Financial Services Regulatory Authority of Ontario (FSRA). Operating exclusively online, strict security measures are maintained to ensure your financial and personal data are kept confidential.

In Ontario, the moment you become a credit union member and make a deposit, your insurable deposits are protected. Non-registered insurable deposits held at an Ontario credit union in Canadian funds, payable in Canada, have a maximum coverage amount of $250,000. For more information, please visit

What information do I need to complete the online application process?

Opening an account is easy and hassle-free, and will take less than 10 minutes. To apply, you will need to provide personal information like your name, address, email address, and social insurance number. You will be contacted for an electronic transfer of funds from your financial institution or you can mail us a cheque if you’d prefer.

Can I open a joint account?

Yes, accounts can be joint. Both names will appear on the account and will be provided with online access.

Where do I find my Omnia Direct ID number?

Once you complete your online application, a confirmation email will be sent to you with your ID number.

I have filled out the online application, how long before my account is active?

Your account should be active with funds available to view online approximately two business days after you complete your application. We will send you an email once your account is officially open.

How can I view my account?

Once your online application process is complete, you will be given a ten-digit Personal Access Code (PAC). Use this to view your account through the Omnia Direct online banking portal via

Will I receive a monthly statement?

We do not offer paper statements, however you can view and print your account history anytime, at no charge, through the Omnia Direct banking portal via

Can I access Omnia Direct on my mobile phone?

Yes. You can access and view the site on your mobile phone.

How do I contact an Omnia Direct representative?

Omnia Direct representatives are available to assist you via email at or by calling 1-888-767-9535 Monday to Wednesday, 8am to 6pm, Thursday and Friday, 8am to 6:30pm, and Saturdays from 9am to 3pm.

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