Your Privacy is Important to Us

We are committed to protecting your privacy and safeguarding your personal and financial information. While the Internet is revolutionizing the way that we do business — providing convenient access to financial services from your home or office — we also recognize that it may bring legitimate concerns about privacy and security.

Privacy Statement 

WFCU Credit Union is committed to protecting the personal information of credit union members, employees and other stakeholders. In order to protect all personal information collected, used or disclosed by WFCU Credit Union, we have adopted the Credit Union Code for the Protection of Personal Information.

On our website, we only collect personal information required to improve the services we offer, to improve our site content, and, with your permission, to contact you with information about our services. We will not share any personal information obtained on this website with any other organization without your express knowledge and consent.

Information we collect on our site 

You can visit all public areas of our site without providing any personal information about yourself. Our website collects only non-personal information based on a visitor’s Internet Protocol (IP) address (which is not personally identifiable). Information collected includes the date and time of visit, the type of Internet Browser used to access the site, and the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Will a cookie be set on my computer when I visit this site?

To help us manage our website, we set a cookie on your computer that expires when you close your web browser. If you send us an email, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or email address for any other purposes without additional consent.

Links to other websites 

Our site may also contain links to other websites or Internet resources. As an example, from time to time we may provide links to assist you in upgrading your Internet browser. However, we have no control over these other websites or Internet resources and do not control their collection, use and disclosure of your personal information. Always review the Privacy Statements of the sites that you are viewing.

The Omnia Direct Privacy Code

The Code incorporates the ten privacy protection principles set out in PIPEDA and provides additional direction to assist with ongoing management.


Omnia Direct is responsible for personal information under its control and has designated WFCU Credit Union’s Director, Compliance as the Privacy Officer who is accountable for Omnia Direct’s compliance with the principles of the Code.

Omnia Direct has developed policy, guidelines and procedures to protect personal information; receive and respond to concerns and inquiries; train staff regarding the policy, guidelines and procedures; and communicate the policy, guidelines and procedures to members.

Identifying Purposes

Omnia Direct will communicate the purpose for which information is being collected at or before the information is collected. Omnia Direct collects a member’s personal information for the following reasons only:

  • To verify a member’s identity;
  • To determine the suitability of the products and services for the member or the eligibility of the member for products and services;
  • To develop, offer and manage products and services that meet the member’s needs;
  • To provide ongoing service;
  • To detect and prevent fraud to both our members and the credit union;
  • To help safeguard the financial interests of the credit union and our members; and
  • To meet legal and regulatory requirements.


Omnia Direct will obtain member consent to collect, use or disclose any personal information except where detailed in the Privacy Code.

Omnia Direct will make reasonable efforts to ensure that members understand how their personal information will be used and disclosed.

Limiting Collection

Omnia Direct will only collect personal information for the purposes identified, using fair and lawful means.

Limiting Use, Disclosure and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required by law. Personal information shall be retained only as long as necessary for the fulfilment of those purposes.

If member personal information is disclosed or exchanged with another party, such as a financial product or service provider, Omnia Direct will ensure that such party accepts and will comply with the provisions of the Privacy Code.

Omnia Direct shall maintain personal member information as long as necessary to meet the identified purpose and to comply with legislated and regulatory requirements with respect to record retention.


Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. Omnia Direct relies on the member to keep certain personal information, such as address information, complete and up-to-date. Information shall be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about the member.


Omnia Direct will safeguard member personal information using security and safeguards appropriate to the sensitivity of the information.

Omnia Direct will protect personal information against loss or theft as well as unauthorized access, use, copying, modification, disclosure or disposal. Omnia Direct will use care in the disposal or destruction of personal information to prevent unauthorized parties from gaining access to the information.

Third Parties are required to safeguard personal information disclosed to them in a manner consistent with the policy, guidelines and procedures of the Privacy Code.


Omnia Direct shall make readily available to members specific, understandable information about our personal information policy, guidelines and procedures.

Individual Access

Upon written request to the Privacy Officer, a member shall be informed of the existence, use and disclosure of their personal information and shall be given access to that information. A member is entitled to question its accuracy, completeness and its use.


Members may direct questions concerning Omnia Direct’s compliance with the Privacy Code and its principles to Omnia Direct’s Privacy Officer by calling 1-888-767-9535 and asking for WFCU Credit Union’s Director, Compliance, or by sending an email to, or by writing to the attention of:

Privacy Officer, Omnia Direct
3000 Marentette Avenue
Windsor, Ontario
N8X 4G2.

Omnia Direct’s Privacy Officer is responsible for monitoring applicable legislation and ensuring that Omnia Direct and this Privacy Code, its policies, guidelines and procedures remain in compliance.