Frequently Asked Questions - Answered By Omnia Direct

Omnia Direct is a better way to ebank.
This online service offers safe, secure banking services – anytime, anywhere. Here are
the answers to many of the common
questions received.



If you can’t find your answer here, please call 1-888-767-9535 or email questions@omniadirect.ca


What is Omnia Direct?

At Omnia Direct, our mission is to provide convenient, secure and market-leading ebanking solutions, anytime, anywhere. Omnia Direct operates exclusively online, but rest assured, quality customer service in order to cultivate long-lasting relationships is our top priority.


Omnia Direct was founded in 2015 and is a division of WFCU Credit Union, a leader in Windsor-Essex and one of the largest credit unions in Ontario with roots going back 75+ years. Omnia Direct allows WFCU Credit Union to extend its industry-leading financial products and services to members across Ontario.


Is my money safe with Omnia Direct?

Funds deposited at Omnia Direct are insured. Operating exclusively online, strict security measures are maintained to ensure your financial and personal data are kept confidential and safe.


WFCU Credit Union, for which Omnia Direct is a division of, is a member of the Deposit Insurance Corporation of Ontario (DICO), which means that all eligible deposits are insured.


I want to sign up now. Can I visit an Omnia Direct branch?

Omnia Direct operates exclusively online, but rest assured, customer care representatives are available to assist with your questions and provide assistance.


What is the cost to start using Omnia Direct?

There is no cost to sign up with Omnia Direct.


I live within Essex County. Can I bank with Omnia Direct?

Omnia Direct currently serves individuals residing outside of Essex County. Residents of Essex County can receive the same great service and additional products by visiting one of WFCU Credit Union's retail locations located throughout Windsor and Essex County.


Do I have to open my Omnia Direct account online or can I open it over the phone?

An Omnia Direct account can be opened online only.


What information do I need to complete the online application process?

Opening an account is simple and will take less than 10 minutes. All that you will need to provide is personal information like your social insurance number, address and name. You will also need to provide a valid email address and a personalized cheque from a Canadian financial institution.


Can I open a joint account?

Yes, accounts can be joint. When submitting your first cheque, please ensure that both parties names appear and that both have signed the cheque. Both names will appear on the account and will be provided with online access.


Where do I find my Omnia Direct ID number?

Once you complete your online application a confirmation email will be sent to you with your ID number. Please reference your ID number on the cheque that you submit.


I have filled out the online application, how long before my account is active?

Your account should be active and funds available to view on online banking approximately 5 days after we receive your mailed cheque. We'll send you an email once your cheque is received and your account is officially open.


Do I have to mail in my cheque?

Yes. In order to activate your Omnia Direct account, you will be required to mail us a cheque made out to yourself, with the total amount you would like invested in your GIC. Your cheque, referencing your Omnia Direct ID number, can be mailed to: Omnia Direct, c/o WFCU Credit Union, 3000 Marentette Avenue, Windsor, ON N8X 4G2.


Will Omnia Direct offer savings, chequing and lending products?

Most definitely. Stay tuned for additional product launches.


CAN I ADD ADDITIONAL FUNDS TO AN EXISTING OPTIMUM GIC?

Additional funds cannot be added to an already existing GIC, but additional GIC investments can be created/opened for an individual.


CAN I CASH-IN MY OPTIMUM GIC BEFORE THE MATURITY DATE?

No, the Optimum GIC product is a non-redeemable GIC investment.


CAN I OPEN MORE THAN ONE OPTIMUM GIC?

Yes. To open a new Optimum GIC, simply complete the online application with your details and the new amount you would like to invest.


How can I view my account?

Once your online application process is complete, you will be given a four digit Access Code (PAC). Use this to view your account through the Omnia Direct online banking portal via omniadirect.ca.


Will I receive a monthly statement?

We do not offer paper statements, however you can view and print your account history anytime, at no charge through the Omnia Direct online banking portal via omniadirect.ca


Can I access Omnia Direct on my mobile phone?

Yes. You can access and view the omniadirect.ca site on your mobile phone.


How do I contact an Omnia Direct representative?

Omnia Direct representatives are available to assist you via email at questions@omniadirect.ca or by calling 1-888-767-9535 Monday to Wednesday, 9am to 5pm and Thursday and Friday, 9am to 6pm.


When will I receive my tax receipt?

If your interest earnings are over $50.00, you will receive your T5 by the end of February.